Terms of Service

Welcome to Doktura.Ai. These Terms of Service explain the rules for using our website, AI health assistant, online consultation services, and related features.

By accessing or using Doktura.Ai, you agree to these Terms. If you do not agree, please do not use our services.

1. About Doktura.Ai

Doktura.Ai is an AI-powered healthcare support platform that helps users ask health-related questions, understand general symptoms, receive health guidance, and connect with licensed medical professionals where available.

Our AI assistant is designed to provide general health information and guidance only. It is not a replacement for a doctor, medical diagnosis, treatment, prescription, or emergency care.

2. Medical Disclaimer

The information provided by Doktura.Ai is for general informational purposes only.

Doktura.Ai does not provide medical diagnosis, medical treatment, or emergency medical services through the AI assistant. You should always consult a qualified doctor or healthcare professional for medical advice, diagnosis, treatment, prescriptions, or urgent health concerns.

If you are experiencing a medical emergency, severe symptoms, or a life-threatening condition, please contact emergency services immediately or visit the nearest hospital.

3. Doctor Consultations

Doktura.Ai may allow users to connect with licensed doctors or healthcare professionals for online or clinic-based consultations.

Any medical advice, diagnosis, prescription, referral, or treatment plan must be provided by a qualified medical professional, not by the AI assistant.

Doctor availability, consultation fees, consultation times, prescriptions, referrals, and follow-up services may vary depending on the doctor, location, and service selected.

4. User Responsibilities

By using Doktura.Ai, you agree to:

• Provide accurate and complete information when using the platform
• Use the platform only for lawful and appropriate purposes
• Not misuse, copy, damage, interfere with, or attempt to hack the platform
• Not provide false, misleading, harmful, or abusive information
• Not use Doktura.Ai for emergency medical situations
• Seek professional medical help when needed

5. AI Health Guidance

Doktura.Ai uses artificial intelligence to provide general health guidance based on the information you provide.

AI responses may not always be complete, accurate, or suitable for your specific condition. The AI assistant may suggest possible next steps, but it does not replace professional medical judgment.

You should not rely only on AI-generated responses for serious, ongoing, worsening, or urgent health concerns.

6. Account and Access

Some features may require you to create an account or provide contact information. You are responsible for keeping your account details secure.

You agree not to share your account with others or use another person's account without permission.

We may suspend or restrict access if we believe your account is being misused or used in violation of these Terms.

7. Payments and Fees

Some Doktura.Ai services may be free, while others may require payment, such as doctor consultations or additional healthcare services.

All fees will be shown before payment where applicable. By making a payment, you agree to the stated price, payment method, and service terms.

Consultation fees, refund rules, cancellation terms, and service availability may vary depending on the service selected.

8. Privacy and Personal Data

Your privacy is important to us. We collect and process personal data to provide our services, improve the platform, support consultations, and maintain safety and security.

This may include information such as your name, contact details, health-related information, consultation history, payment information, and technical data.

Our handling of personal data is explained in our Privacy Policy. By using Doktura.Ai, you agree to our collection and use of data as described in the Privacy Policy.

9. Health Information

You understand that health-related information may be sensitive. By using Doktura.Ai, you agree to provide such information voluntarily for the purpose of receiving AI guidance, doctor consultation support, or related healthcare services.

We will take reasonable steps to protect your information, but no digital system can be guaranteed to be completely secure.

10. Minors

Doktura.Ai is intended for users who are legally able to use online healthcare services.

If you are under the age of 18, you should use Doktura.Ai only with the involvement and consent of a parent or legal guardian.

11. Prohibited Use

You must not use Doktura.Ai to:

• Request or provide illegal medical services
• Abuse, threaten, harass, or harm others
• Upload harmful software, spam, or malicious content
• Attempt to access data that does not belong to you
• Misrepresent your identity or medical condition
• Use the platform for fraudulent or unlawful purposes

12. Governing Law

These Terms are governed by the laws of Malaysia.

Any disputes related to Doktura.Ai shall be handled in accordance with applicable Malaysian laws and regulations.

13. Contact Us

If you have any questions about these Terms, please contact us:

Any disputes related to Doktura.Ai shall be handled in accordance with applicable Malaysian laws and regulations.