Privacy & Security

Your health data is private. This Privacy & Security Notice explains how Doktura.Ai collects, uses, stores, shares, and protects your personal data and health-related information when you use our website, AI health assistant, doctor consultation services, appointment features, medical report features, and related services.

Doktura.Ai is operated by Doktura PLT, Company Registration No. 202604000898 (LLP0046127-LGN).

This Notice is designed to comply with applicable Malaysian personal data protection requirements, including the Personal Data Protection Act 2010, as amended from time to time.

1. Important Medical Privacy Statement

Doktura.Ai provides AI-powered health information and support. Our AI assistant is not a licensed doctor and does not replace professional medical advice, diagnosis, treatment, prescriptions, emergency care, or consultation with a qualified healthcare professional.

You should always discuss AI-generated output with a qualified doctor, especially for serious, urgent, ongoing, worsening, or unclear symptoms.

2. What Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

This may include:

• Name
• Email address
• Phone number
• Age, gender, or other profile details
• Symptoms and health concerns
• Medical history or health background you choose to share
• Chat messages with the AI assistant
• Uploaded medical reports, documents, images, or files
• Doctor consultation information
• Appointment details
• Payment or billing-related information, where applicable
• Messages submitted through contact forms or customer support

B. Health and Medical Information

Because Doktura.Ai is a healthcare support platform, some information you provide may include sensitive health-related information, such as symptoms, medical conditions, medications, allergies, test results, reports, or consultation records.

We process this information only for the purposes described in this Notice.

C. Technical and Usage Information

When you use our website or services, we may automatically collect:

• Device type
• Browser type
• IP address
• Operating system
• Pages visited
• Features used
• Session information
• Cookies or similar identifiers
• Log data for security, troubleshooting, and service improvement

3. Anonymous Use

Where available, you may use certain Doktura.Ai features without creating an account.

For anonymous AI chat sessions, we aim to limit the information collected to what is necessary to provide the service, operate the platform, protect security, and improve user experience.

However, if you choose to provide identifying details, upload files, book a consultation, contact support, or create an account, your information may become linked to you.

4. How We Use Your Information

We may use your information to:

• Provide AI-powered health guidance
• Understand your symptoms and health questions
• Generate general health information, summaries, or suggested next steps
• Connect you with licensed doctors or healthcare professionals, where available
• Support online or in-clinic consultations
• Schedule appointments
• Manage medical reports or uploaded files
• Provide customer support
• Process payments, where applicable
• Send appointment reminders or service-related messages
• Improve Doktura.Ai services, safety, accuracy, and user experience
• Maintain platform security and prevent misuse, fraud, or unauthorized access
• Comply with legal, regulatory, accounting, or reporting obligations
• Respond to lawful requests from regulators, courts, or authorities

5. AI Processing

Doktura.Ai uses artificial intelligence to process the information you provide and generate general health guidance.

AI-generated responses may not always be complete, accurate, or suitable for your individual condition. AI output should be treated as informational support only and should not be used as the sole basis for medical decisions.

Where a licensed doctor is involved, medical advice, diagnosis, prescriptions, referrals, or treatment decisions must be made by the healthcare professional, not by the AI assistant alone.

6. Uploaded Medical Files and Reports

If you upload medical reports, images, or documents, we may process them to provide relevant platform features, such as helping summarize information, preparing consultation context, or supporting doctor review.

Your current privacy page says Doktura.Ai does not store medical files on its own servers and that files are transferred directly to the user's own Google Drive. Keep that sentence only if it is still technically true. If your system stores files on your own cloud, Firebase, AWS, Google Cloud, or another platform, replace this section with the correct storage description.

7. When We Share Information

We do not sell your personal or health information.

We may share information only where necessary and appropriate, including with:

• Licensed doctors or healthcare professionals involved in your care
• Clinics, pharmacies, laboratories, or healthcare partners you choose to use
• Service providers who help us operate the platform, such as hosting, storage, analytics, payment processing, messaging, or security providers
• Customer support or technical service providers
• Regulators, courts, law enforcement, or public authorities where required by law
• Professional advisers, auditors, insurers, or legal representatives
• Other parties with your consent

We require service providers to handle your information securely and only for authorized purposes.

8. We Do Not

Doktura.Ai does not:

• Sell your personal data or health data
• Use your health information for third-party advertising
• Share your health conversations publicly
• Allow unauthorized access to your medical information
• Replace licensed medical professionals with AI for diagnosis, prescriptions, or treatment decisions
• Use uploaded medical files for unrelated purposes without permission

Add this only if true:

• Train public AI models using your private health conversations or uploaded medical files

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Maintain session security
• Understand how users interact with our website
• Improve performance and user experience
• Prevent abuse or unauthorized activity

You may adjust your browser settings to block or delete cookies. Some features may not work properly if cookies are disabled.

10. Data Security

We take reasonable administrative, technical, and physical measures to protect personal data and health-related information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Encryption in transit
• Secure hosting environments
• Access controls
• Password and authentication protections
• Staff or contractor confidentiality obligations
• Monitoring for suspicious activity
• Limiting access to information based on role and need
• Regular review of security practices

No online platform can guarantee 100% security. You should also take care to protect your account login details, devices, and email access.

11. Contact Us

If you have any questions about these Terms, please contact us:

Any disputes related to Doktura.Ai shall be handled in accordance with applicable Malaysian laws and regulations.